Frequently Asked Questions
Chicago, IL Transportation FAQ
A: We primarily service the Chicagoland area and offer Chicago, IL transportation. We can also provide ground transportation through Illinois, Wisconsin and Indiana. Contact one of our Customer Service Specialists at 877.507.5111 for more details and a rate quote.
A: Our Fleet includes Luxury Sedans, Limousines, SUVs, Vans, Mini Coaches and Motor Coaches.
A: No, we provide service 24-hours a day, 7-days a week, 365-days a year.
A: We suggest that reservations be made at least 24 hours in advance for guaranteed availability. If you have an emergency and need immediate service, we will do our best to meet your needs.
A: Unfortunately, we do not offer child safety seats at this time.
A: Yes, please contact us via email or call us at 877.507.5111 to inquire about any missing items you may have left in the vehicle.
A: We will use your information only to confirm your reservation or to contact you regarding specials and promotions. We will never sell your information to anyone.
A: We require at least 2 hours notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 2 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Specialist at 877.507.5111.
A: We work with a number of companies that provide accommodations (special lifts, etc.) for customers with disabilities. Please let us know your needs when booking.
A: A shared ride is a discounted rate offered to customers traveling to/from O’Hare Airport. With the shared-ride service, you may share a vehicle with other travelers going to a similar location.
A: We monitor all flights arriving at O’Hare and Midway Airports. Our system automatically updates your reservation with any changes to your arrival time. You do not need to contact us if you flight is delayed. You do need to contact us if your flight information changes (i.e. if you miss or switch your flight).
A: Yes, we offer several different services from luggage meets to on-site coordinators for larger groups. Please contact us at 877.507.5111 for more details.
A: We accept all major credit cards, including Visa, MasterCard, Discover and American Express.
A: All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).
A: No. The credit card provided at the time of your reservation is for guaranteed payment only. You can pay with another credit card or cash.
A: Contact our Accounting Department at 847.259.5010, #6 and they can email you a receipt for your records.
A: We do not process credit card transactions in the vehicle, so they are posted after the chauffeur submits his or her paperwork. Processing generally takes 2-3 business days.
A: Yes. Please contact our Accounting Department at 877.507.5111 for details and to request an application.
A: There is a $2 MPEA Departure tax that is added to all reservations originating at O’Hare and Midway Airports; at Milwaukee’s Mitchell Airport the tax is $3.